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Resume for Edward Winterberger

 
Edward Winterberger
Email: EdW@balance5150.net
Phone: (510) 229-9315
1188 1/2 Sherman Street
Alameda, CA 94501

PROFILE:
A hard working, flexible professional with a wide variety of valuable skills. Is a team player and works well under pressure with the ability to multi task in a fast paced environment. Always willing to learn new skills and support others with my hard won knowledge.

EMPLOYMENT:
June 02-Present
       Electro-Mechanical Design Engineer, Power Standards Lab
       Barry Tangney       510-522-4400
  • PCB design
  • Schematic design
  • Product design
  • Repair of various electronic equipment
  • Building custom resistive and harmonic loads
  • Building custom test rigs
  • Web site development
  • Web site maintenance
  • Shipping and Receiving
  • Inventory management
  • Product Assembly

  • Experience with the following software:
    • P-CAD (Schematic and PCB Design)
    • 3D CAD (Cubify Design and SolidWorks)
    • HTML and JavaScript
    • Parts & Venders (Inventory Management)
    • Office Suites (OpenOffice & Microsoft Office)

  • Experience with the following equipment:
    • Drill Press, band saw, table saw, etc...
    • Various hand tools (hammer, saw, drivers, spanners, etc...)
    • Various "power tools" (dremels, power drivers, chop saws, etc...)
    • Pallet jack (powered and manual)
Aug 01-Oct 02
       Shift Supervisor, Starbucks Coffee Company
       James Ilg       510-357-6101
  • Responsible for providing courteous "World-Class" customer service.
  • Reconciled cash register tills, calculated and deposited daily sales, placed and received orders, scheduled breaks within shifts, supervised one to five employees per shift, and trained and coached employees.
  • Preparing a myriad of different drink recipes to individual specifications in a fast passed environment.
Sep 00-July 01
       Customer Service Representative/ Team Lead, Webvan Bay Area
       Robert Moon       415-751-9659
  • Performed all tasks of a Customer Service Representative including handling incoming and outgoing phone calls and emails regarding a wide variety of customer comments, complaints, and technical issues from fifteen regions nationwide.
  • Putting the customers needs first by handling their individual needs on an individual basis.
  • Promoted to Back-up Lead.
  • Performed all duties of a Team Lead: both the duties of a CSR and resolving escalated customer issues, working with employees to improve performance, and utilizing Excel, Word and Outlook to run reports, calculate statistics, and communicate with all members of the team. Prepared and trained for advancement to the position of Team Lead.
  • Handled "hot picks" if necessary (Picking the product for the customer and driving it to them personally).
Nov 99-Sep 00
       Receiver/Quality Assurance, Webvan Bay Area
       Randy Ducummon       510-434-5977
  • Advanced from Selector to Receiver/ Quality Assurance.
  • Placed and received all incoming produce orders.
  • Checked produce deliveries for quality and accuracy.
  • Rotated produce load into back stock for prime usage.
Aug 99-Nov 99
       Administrative Assistant, Northwestern Mutual Life
       Candace Y. Seto       510-835-9911
  • Received and directed incoming calls, maintained filing system, distributed incoming/outgoing mail, faxes, and deliveries.
July 97-Dec 99
       Shift Supervisor, Starbucks Coffee Company
       Josh Bennett       510-749-9595
  • Advanced from Barista to Peer Coach then Shift Supervisor and on to Supervising Technician.
  • Responsible for providing courteous "World-Class" customer service.
  • Reconciled cash register tills, calculated and deposited daily sales, placed and received orders, scheduled breaks within shifts, prepared and maintained weekly employee schedules, supervised one to five employees per shift, and trained and coached employees.
  • Performed preventative maintenance on various machines, such as grinders, coffee makers, and water filtration systems.
REFERENCES:
James Ilg
Jeff Allen
Janice Kreiss
Rob McNamee
Starbucks Store Manager
Alameda County Judge
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